Conducting Workers Compensation Investigations (SHRM & HRCI Accredited Course)

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This webinar has been approved for 1.5 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at

Webinar Compliance is recognized by SHRM to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). This program is valid for 1.5 PDCs.

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Most employers care greatly for providing a safe place to work for their employees and want to provide safe working conditions, which includes providing appropriate worker’s compensation benefits in the case of an occupational injury or illness. In the event of an accident in the workplace, employers are required to perform a thorough, objective, professional investigation. When any workplace accident occurs, some degree of confusion follows. In the event of an accident with injury, if the accident investigation does not support the details of the injury, it may also be necessary to review the validity of any related worker’s compensation claim(s). Such a review can uncover previously undetermined details regarding the reason for the accident. Such circumstances warrant a review from those who run responsible companies.

Good accident investigation procedures can heighten safety awareness on a daily basis and cause safety to be at the front of everyone’s mind every day. Such best practices include good processes for reviewing worker’s compensation claims. The presence of effective safety investigation protocols lessens the probability of an accident occurring as unsafe conditions can be discovered before an accident can occur. The presence of solid worker’s compensation investigation protocols lessens the likelihood of dubious worker’s compensation claims occurring.


  • The interplay between OHSA and Workers Compensation
  • How safety, accident and WC investigations differ from other types of HR related investigations
  • Understanding how the psychology of emergencies affects effective evidence collection and accident investigations
  • Policies, procedures and protocols to have in place today to avoid WC claim problems later
  • Indicators of professional investigations
  • Signs that a WC claim may be questionable or exaggerated
  • How to handle dubious WC claims
  • What to do when employees offer conflicting information regarding another employee’s WC claim. How to take a complaint
  • How to interview witnesses
  • What to do when people will not cooperate
  • Report writing tips

Who You Should Attend:

  • HR Departments
  • Payroll Departments
  • Compensation Departments
  • Safety Professionals
  • Internal Investigators

Teri Morning

  • Teri Morning, MBA, MS, SHRM-SCP specializes in solving company “people problems.”
  • Teri is the founder and a principal partner in HindsightHR – employee investigation and incident case management software.
  • Teri also sources software solutions for compensation and performance management.
  • Twenty+ years human resource and training experience in a variety of fields, including retail, distribution, architectural, engineering, consulting, manufacturing (union), public sector and both profit and non-profit companies.
  • Teri has enjoyed consulting with employers on their problems and trained managers and employees for over 20 years, meeting and working with employees from all types of businesses.
  • In addition to a MBA, Teri has a Master’s degree in Human Resource Development with a specialization in Conflict Management.
  • Teri was certified by the State of Indiana in mediation skills, Teri is certified in Project Management and IT Management, qualified as a Myers-Briggs practitioner and holds the SHRM certification of a Senior Certified Professional.

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  • Login Information with Password to join the session, 24 hours prior to the webinar
  • Presentation Handout in .pdf format
  • Presentation from the Speaker
  • Feedback form
  • Certificate of Attendance
  • Recording access Information with Password to view the webinar, will be sent 24 hours after the completion of the Live webinar.
  • Presentation Handout in .pdf format
  • Certificate of Attendance