Creating a Payroll Manual – Putting Your Procedures into Writing

Payroll is no exception to the influence of technology. Payroll departments everywhere are being tasked to do more payroll tasks with fewer resources and by leveraging the power of technology. Today, the day to day payroll tasks are getting taken care of with greater ease. Better documented processes are required and expected from payroll professionals so new employees can be trained or backup employees can have the tools to keep processes going when subject matter experts are out of the office. A well-documented process is instrumental in the continued improvement of processes.

This webinar will provide you with the tools to create an effectively functional document processes and as well as help to evaluate that the documentation can be used for process improvements in the future as well. This webinar will give you access to a basic template for writing procedures. It will also help you learn what tools to use to determine proper documentation. It will teach you how to collect metrics and benchmark your documented processes. This session will show you why process documentation is the first step in process improvement.

Areas Covered in the Session :

  • Payroll best practices – how they have evolved
  • Discuss in detail different types of industry benchmarks
  • Step by step process on how to start a benchmarking program for your department
  • Learn the difference between process based and data based benchmarking
  • Learn how to determine best in class practices
  • Learn how to determine what processes to measure and when
  • What are silo’s and how they hurt your business
  • Details of different types of data collection methods
  • The importance of customers in your benchmarking program
  • Different types of customers to evaluate in your process improvement program
  • Process documentation and how to properly complete it
  • What tools to use to make sure process documentation is complete

Who Should Attend:

  • Payroll Departments
  • Human Resources Departments
  • Accounting Departments
  • Controllers


Dayna Reum

Dayna Reum is currently the Director of Payroll Operations at Ann & Robert Lurie Children’s Hospital of Chicago. She has been heavily involved in the payroll field over 17 years. Starting as a payroll clerk at a small Tucson company, Dayna moved on to be a Payroll Team Leader at Honeywell Inc. During Dayna’s time at Honeywell she obtained her FPC (Fundamental Payroll Certification) through the American Payroll Association. She also received several merit awards for Customer Service and Acquisitions and Divestitures.

Dayna is no stranger to teaching she has taught at the Metro Phoenix American Payroll Association meetings and at the Arizona State Payroll Conference. Topics including Payroll Basics, Global/Cultural Awareness, Immigration Basics for the Payroll Professional, Multi-State and Local Taxation and Quality Control for Payroll, International and Canadian payroll. Dayna has her CPP (Certified Payroll Professional) through the APA.

She also serves on the National American Payroll Association on the National Strategic Leadership Task Force, Government Affairs Task Force (PA Local tax subcommittee). Dayna has received a Citation of Merit for her service along with being a Gold Pin member of the APA. Besides her payroll accomplishments Dayna is certified in HR hiring and firing practices and is a Six-Sigma Greenbelt.

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  • Login Information with Password to join the session, 24 hours prior to the webinar
  • Presentation Handout in .pdf format
  • Presentation from the Speaker
  • Feedback form
  • Certificate of Attendance
  • Recording access Information with Password to view the webinar, will be sent 24 hours after the completion of the Live webinar.
  • Presentation Handout in .pdf format
  • Certificate of Attendance