Lean Improvements for Patient Safety

Organizations that are truly focused on service excellence realize the necessary connection to system-wide process improvement. And, healthcare employees who understand how their job links to patients in some way are more likely to know the importance of service excellence. The speaker gives examples of how to heighten awareness that service excellence and patient safety are everyone’s roles necessitating a commitment to do things right the first time, eliminating defects. Participants learn practical steps to building collaborative work teams; and how leaders can role model desired behaviors to develop the workforce to seek out assistance for continuous improvement.

Areas Covered in the Session :

  • Learn how to give employees an understanding of the positive effect they can have with patient safety
  • Gain insight into building patient safety accountability at every level of the organization
  • Enhance understanding of soft skill training needs for relationship building
Who Should Attend:

  • Healthcare senior leaders, managers and supervisors
  • Patient Safety Officers
  • Process Improvement and Quality leaders
  • Human Resource Leaders
  • Organizational Development Leaders


Patricia Morrill

Patricia Morrill is a Project Management Professional (PMP) with certifications in both Lean and Six Sigma Green Belt, and accredited in Evidence-Based Design (EDAC). She is President of PM Healthcare Consulting, LLC, providing coaching, training and consulting services for clients in a variety of industries focused on organizational excellence, change leadership, and risk analysis for decision making. She shares real examples from her extensive experience to illustrate learnings. Patricia is a national speaker and authored a 10-step model for “Process Improvement Strategy Deployment©” published in her 2017 book: The Perils of Un-Coordinated Healthcare: A Strategic Approach toward Eliminating Preventable Harm.

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  • Login Information with Password to join the session, 24 hours prior to the webinar
  • Presentation Handout in .pdf format
  • Presentation from the Speaker
  • Feedback form
  • Certificate of Attendance
  • Recording access Information with Password to view the webinar, will be sent 24 hours after the completion of the Live webinar.
  • Presentation Handout in .pdf format
  • Certificate of Attendance