Legal And Effective Behavioral Interviewing

This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at

There are new approaches to behavioural interviewing that are more effective, but interviewers must continue to take care not to ask inappropriate/illegal questions.
– What is behavioural interviewing
– Evaluating the job is the first step
– Next, identifying the key “dimensions” of the job and establishing an Interview Plan
– Selecting questions in advance
– Understanding the letter and spirit of the law

Why You Should Attend:

If you are involved in hiring people, this Webinar will provide key insights and tips on how to determine which applicant is the best fit for the job. There is a process to follow and preparation is most important. If you want to learn what questions to ask in an interview, how to determine the right answer to questions, and how to ensure you do not ask an inappropriate/illegal question, this workshop will be very helpful.

This is a must attend webinar for:
– Understanding behavioural interviewing
– When and how to use behavioural interviewing
– Complying with the law
– How to determine questions to ask and how to evaluate an applicant’s response

Areas Covered in the Session :

  • Identifying the key dimensions of the job you seek to fill
  • Identifying the key behaviours and skills of the job
  • Determining the questions to ask (in advance of interview)
  • Evaluating the applicant’s response to the questions
  • The art of asking the follow-up question
  • The power of multi interviewers
  • Ensuring compliance with the law
  • Making the final selection

Who Should Attend:

  • Managers
  • HR Managers
  • Hiring Managers
  • Small Business Owners
  • Everyone who is involved in interviewing for their company


Thomas Palladino

Thomas Palladino, Senior Human Resources Consultant Tom Palladino has held numerous HR leadership positions in companies that included Conoco Phillips, Starbucks Coffee, Wells Fargo, Capital One, First Data, and Green Plains Renewable Energy. His interest in HR Analytics started in 1998 while he was consulting for Starbucks. At that time Starbucks was growing rapidly around the world. Tom was tasked with designing a methodology that would identify employee attributes that correlate with business performance. His HR analytics model was initially applied to new subsidiaries in Asia and Europe enabling the company to inculcate select Starbucks values to create a “performance-driven brew”. Later, Tom’s protocol was successfully applied throughout the United States.

In his HR leadership positions, Tom consistently applied analytics to identify high-leverage HR practices that delivered the highest possible business results. In 2012, Tom started Refined Analytics ( and has delivered powerful diagnostics and solutions to companies that include RE/MAX, Micron, PepperJax Grill and other organizations around the world. Today, Tom is focusing on clients in India, China, and Indonesia. He is also on the faculty of a university based in Iowa where he teaches Human Resources, Change Management, and Lean Six Sigma. Tom has his bachelor’s degree in Labor Relations from Cornell University and a graduate degree in Dispute Resolution from Creighton University. He resides in Omaha, Nebraska.

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  • Login Information with Password to join the session, 24 hours prior to the webinar
  • Presentation Handout in .pdf format
  • Presentation from the Speaker
  • Feedback form
  • Certificate of Attendance
  • Recording access Information with Password to view the webinar, will be sent 24 hours after the completion of the Live webinar.
  • Presentation Handout in .pdf format
  • Certificate of Attendance