Using Run and Control Charts to Understand Variation


Quality improvement experts around the globe know that a picture is worth a thousand words. Instead of relying on complicated and confusing data tables, we prefer to make a picture of the data and let the picture do the talking. Presenting plotted data over time offers insights and amplifies the learning from the data collected by visually revealing patterns and improvement opportunities.

This webinar will provide a review of run charts and control charts, two fundamental tools for understanding variation, as well as the control chart decision tree, which provides guidance on how to select the appropriate control chart for different types of data.

Areas Covered in the Session :

  • Run Charts and Control Charts
  • How to construct run and control charts?
  • Determining where they may be beneficial within their organization
  • Determining process control and improvement opportunities
  • Understanding variation and how to classify, measure and control processes
  • How many data points is needed?
  • What is a sigma limit?
  • How do I use the zones on a chart?
  • Control Chart Decision Tree
  • How to select the appropriate chart for different types of data?
Who Will Benefit:

  • Quality Teams
  • Engineering Teams
  • Analysts
  • Lean Practitioners
  • Data Analysis Teams
  • Professionals seeking Yellow or Green Belt Lean Six Sigma competency


Chris Hayes

As CEO of Impact Performance Solutions, Chris Hayes provides vision and strategic direction ensuring the customer’s voice is always the loudest. She is a proven business performance improvement leader and sought after speaker. Chris is a full spectrum coach and trainer with practical experience from the shop floor to the boardroom. She has partnered with companies such as Dannon, ITT, Pepperidge Farms, and Thermo Fisher where she utilizes integrated process improvement techniques that emphasize engaging the workforce, meeting objectives and sustaining results. She is an active member of ASQ and currently Chair Elect for the Lean Enterprise Division and Nominations Chair for Goldenspike Section 620.

Chris has served in various management positions that focused on continuous improvement throughout her career including Quality and Continuous Improvement Manager at Chromalox and Sr. Project Manager with the Manufacturing Extension Partnership under NIST. She has also served as adjunct faculty at Utah Valley University. Chris has an MBA as well as an undergrad degree in Project Management with certifications as an ASQ Certified Six Sigma Black Belt (CSSBB), Lean Six Sigma Master Black Belt (LSSMBB), Quality Engineer (CQE), Quality Auditor (CQA), Manager of Quality / Operational Excellence (CMQ/OE), Project Management Specialist, Human Resource Development specialist, Organizational Systems Improvement Specialist, as well as bronze certification in Lean (LBC).

Chris specializes in working with organizations across the globe providing both services and eLearning and blended training in the arenas of Lean (including Toyota Kata implementation), Lean Six Sigma, Theory of Constraints, Training Within Industry, Sales and Marketing, project management, auditing, leadership development, quality management system implementation, problem solving, statistics, ASQ certification prep, Balanced Scorecard / Hoshin Kanri, and visual workplace.

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  • Login Information with Password to join the session, 24 hours prior to the webinar
  • Presentation Handout in .pdf format
  • Presentation from the Speaker
  • Feedback form
  • Certificate of Attendance
  • Recording access Information with Password to view the webinar, will be sent 24 hours after the completion of the Live webinar.
  • Presentation Handout in .pdf format
  • Certificate of Attendance