Working Effectively with Customers and Suppliers


Your success at your company – your ability to get things done efficiently and effectively – is dependent upon your ability to manage your key relationships within the organization. Those relationships take many forms. They include your relationships with:

Your manager
Your peers
Other team members
People in other departments and at other locations
Your customers
Your vendors

We call these relationships customer-supplier relationships. One of the most significant issues at any company is the fact that many customer-supplier relationships are managed poorly. When those relationships are managed poorly, problems can arise – problems that many of us just assume are part of the normal workday. They include:

Critical steps or actions that “fall through the cracks”
Wasting time following up on communications that are not returned
Completing tasks that are unnecessary, incorrect or incomplete because of unclear direction, partial information, or a general lack of trust concerning the direction or information received
General frustration and unhappiness with the job

The good news is that these problems can be “fixed” through effective communication and a mutual understanding of what everyone needs to get the job done. Before you can ever hope to improve your customer-supplier relationships, you must identify your customers and suppliers and determine the level, quality and timeliness of the support you need to both receive and provide. Only after you have accomplished this will you be able to build and strengthen those relationships.

This workshop will help you change the way you currently think about the people you support and the people who support you. It will also provide you with the skills and direction to manage those relationships proactively on a daily basis.

Areas to be Covered:

Who are customers, suppliers, and producers?
What is customer satisfaction?
The Customer-Supplier Improvement Model?
Conducting Supplier Feedback Sessions?
Conducting Customer Feedback Sessions?

Who will Benefit:

Everyone in the organization is a supplier to someone. This workshop will benefit essentially everyone in the organization particularly those that work cross-functionally and within regulated industries where effective interrelationships are essential to compliance and quality.

Charles Paul

Charles Paul is an instructional designer and management consultant with over 30 years’ experience providing training and consulting services to regulated industries. He has installed quality systems and designed and developed GMP and operational documentation and training programs for foods and beverage, pharmaceuticals, biotech, cosmetics, and consumer product – OTC industries.

  Go PRIME   🛈 $ 240 SELECT
  Personal Plan 🛈 $ 3000 SELECT
  Business Plan 🛈 $ 9000 SELECT

  • Login Information with Password to join the session, 24 hours prior to the webinar
  • Presentation Handout in .pdf format
  • Presentation from the Speaker
  • Feedback form
  • Certificate of Attendance
  • Recording access Information with Password to view the webinar, will be sent 24 hours after the completion of the Live webinar.
  • Presentation Handout in .pdf format
  • Certificate of Attendance