Knowing how to conduct an internal investigation in regards to a complaint, an accident, or upon receipt of reports of misconduct or even in regards to a performance situation, is one of the most critical skills every manager and certainly, every HR professional needs in today’s workplace.
A professional investigation helps an employer defend against legal liability and sends a message to employees that they work for an ethical company.
However, whether the investigation, from fact-finding to writing reports, defends the company and limits your legal liability or blows up into an incredible, embarrassing mess (that incurs even greater liability) may depend largely upon HOW the investigation is conducted.
In theory, investigating sounds relatively easy but in reality more often is not. This two-day seminar will train you not only in how to perform a professional investigation, but give you a crucial opportunity to conduct a mock investigation. The first day is lecture and real life exercises. The second day is an all-day mock investigation where you can practice and put to use the skills you have learned – without the pressure of “practicing” on the job.
Why You Should Attend:
When a complaint is received, regardless of from whom, from where or how, the employer is on notice that there may be a problem. There are also many types of workplace investigations that never start with a direct complaint.
Even routine investigations can uncover unexpectedly ugly aspects of the people and/or even of the company so untrained investigators even operating under the best, most routine of circumstances may not do nearly enough to uncover the problem, be easily dissuaded from doing anything at all or not protect complainants and witnesses from being retaliated against.
Learning on the job can be costly in a number of way to the employer, not just in attorney fees or judgments, but also in loss of employees, damage to morale, vicious gossip and damage of reputations and loss of productivity than can take years to repair.
DAY 1 : (8.30 AM – 4.30 PM)
Laying The Foundation
- Root Causes Of Investigations
- Untangling Problems – Determining If A Manager Resolves A Problem Vs Reporting To HR
- Education and Reporting – Adding To Your Existing Training So Investigations And Problem Solving Are Smoother
- Mediating Employee Relations Problems That Are Not Investigations
Processes and Practices
- 10 Step Strategic Process For Investigations
- Types Of Evidence And Evidence Handling
- Reviewing Documentation
- Documentation Do’s and Don’ts
- How To Take Good Notes
- Constructing Solid, Factual Questions
- Staging An Interview
- Starting An Interview
- How to Get People to Talk to You
- Body Language
- Disgruntled, Reluctant, Untruthful and Hostile Witnesses
- Ending An Interview
- Second Interviews
- Before You Start Writing – Reviewing Your Investigation
- Elements of a Good Report
- What Goes Where? What to Use and What To Leave Out of Your Report
- Formatting a Professional Report
Closing The Investigation
- The 4 Findings
- Determining What Is A Malicious Complaint and Just As Important– What Is Not
- Need to Know vs Want To Know
- Investigation Communications to Appropriate Parties
- Following Up – Closing The Loop
- Monitoring For Retaliation. Not If It Happens But When and Where.
DAY 2 : (9 AM – 4 PM)
Mock Investigation – When Sally Met Harold
- Taking The Complaint
- Asking Follow-up Questions
- Determining The Situation and Allegations
- Dividing The Initial Elements of The Complaint
- Determine if Intermediate Action is Required
- Reviewing Initial Evidence
- Getting Ready To Interview
- Determining Witnesses
- Constructing Questions
- Interviewing Witnesses
- Interviewing the Accused
- Determining if Second Interviews Are Needed
- Review The Evidence
- Determination Of Credibility
- Defending Your Credibility Decisions
- Your Finding(s)
- Writing The Report
- What Goes In and What’s Left Out
- Class Wrap Up
- Teri Morning, MBA, MS, SHRM-SCP specializes in solving company “people problems.”
- Teri is the founder and a principal partner in HindsightHR – employee investigation and incident case management software. www.hindsightcloud.com
- Teri also sources software solutions for compensation and performance management.
- Twenty+ years human resource and training experience in a variety of fields, including retail, distribution, architectural, engineering, consulting, manufacturing (union), public sector and both profit and non-profit companies.
- Teri has enjoyed consulting with employers on their problems and trained managers and employees for over 20 years, meeting and working with employees from all types of businesses.
- In addition to a MBA, Teri has a Master’s degree in Human Resource Development with a specialization in Conflict Management.
- Teri was certified by the State of Indiana in mediation skills, Teri is certified in Project Management and IT Management, qualified as a Myers-Briggs practitioner and holds the SHRM certification of a Senior Certified Professional.
- Make Secure Payment using Credit Card
- Click on Register Now, and you will be redirected to Payment Options page.
- Please choose your option (No. of delegates) from the drop down and click on Add to basket
- Click on Proceed to Checkout on the Cart Page, and complete the registration.
- Once the payment is completed, you will be receiving a Form to fill up the Delegates Information
- An electronic event pass (eTicket) will be sent to the email addresses associated with the registered delegates, 5 working days before the seminar date.
- Please bring the respective passes to the event venue.
Pay by Wire:
- Please contact our support to assist you with registration by Wire
- Support Number: +1-416-915-4458
- E-mail: firstname.lastname@example.org
- Pay your check to (payee name) “FutureCorp Consulting Inc” our parent company
- Please send the Scanned copy of the check to email@example.com
- Mail the check to:
FutureCorp Consulting Inc
5969, Candlebrook Ct.,
Mississauga, ON L5V 2V5,
- Once we receive the check, you will be receiving a Form to fill up the Delegates Information
- After payment receipt, from the registered attendee, an electronic event pass (eTicket) will be sent to the email addresses associated with the registered delegates, 5 working days before the seminar date. Please bring the respective passes to the event venue.